Refund Policy

This policy explains how payments, cancellations, and refunds work for Performance Media Pros services. It forms part of our Terms & Conditions.

1. Strategy calls

Initial strategy calls are free. There is nothing to refund.

2. Service fees (retainers and projects)

• Work delivered is non-refundable. Service fees cover professional time and expertise. Once a billing period has begun or project milestones have been delivered, the fees for that period or milestone are earned and non-refundable.
• Cancelling ahead: month-to-month engagements can be cancelled with written notice (email is fine) at least 7 days before the next billing date. You will not be charged for subsequent periods, and no further work will be scheduled.
• Prepaid, unstarted work: if you have prepaid for a period or milestone that has not started when you cancel, that unstarted portion is refunded in full within 14 days to your original payment method.

3. Advertising spend

Ad spend is paid by you directly to the advertising platforms (Google, Meta, and others) and is never held by us. Refunds of ad spend are governed solely by the platforms' own policies; we cannot refund money paid to a platform.

4. If something goes wrong

If you believe work was not delivered as agreed, email [email protected] within 14 days of the billing date with the details. We will review it honestly, and where work agreed for a period was materially not delivered, we will offer to complete it or refund the undelivered portion. Disagreement with campaign performance is not by itself grounds for a refund, because results depend on factors beyond any operator's control, as described in the Terms.

5. Chargebacks

Please contact us before initiating a chargeback; almost every issue is resolved faster directly. Chargebacks filed on correctly billed, delivered work may result in suspension of Services and recovery of the amounts owed.

6. Contact

Refund questions: [email protected]. We respond within 2 business days.